Motivation stations: how to help your team power through peaks
By Georgia Doyle
With the average person apparently spending more than 90,000 hours of their life at work, the least you can hope for is that your team is happy to be there. Because if they’re not, that’s an awful lot of time to spend feeling less than shiny.
It stands to reason that people who enjoy being at work also perform better. It’s up to employers to maintain high levels of happiness and motivation, especially when things get busy. Here are four tips for keeping your staff motivated.
Give a little praise
What’s the number one thing people want out of their job? Apart from money? More than anything else, they want recognition. In fact, 79% of people who quit their jobs do so due to a lack of appreciation.
Whether it’s a personal “well done” or a company-wide email, acknowledgment from the manager simultaneously rewards the worker for their efforts and inspires them to do even greater work.
Providing recognition also helps to shape a strong and positive workplace culture, where everyone knows their efforts are valued. Rewards or incentive programmes, either individual or team-based, encourage friendly competition – and it can be fun hosting a brief ceremony announcing the winners. Competitions inviting employees to vote for their high-performing colleagues give the winner the satisfaction of being recognised by their co-workers.
Make it fun
Nearly a fifth (19%) of UK adults are unhappy at work, which affects both your service and the rest of your team. So make it fun. Whether they’re team-building exercises, team lunches or after-work drinks, regular social events not only give staff something to look forward to but also strengthen the team bond. And that bond is crucial in peak times. Not everyone can be best buddies – but when your team is spending most of their days with each other, it makes sense to encourage everyone to get on with each other as much as possible.
Energise staff with a quick team huddle at the beginning of the day. This is also an excellent opportunity to set goals, make sure everyone understands what’s required of them and get the day’s service off to a positive start.
Poor company or team culture contributes a great deal to people’s wellbeing at work - and if it isn’t on point, you’re likely to see increased levels of staff churn, or have trouble filling roles altogether.
One way you can correct a fraying team dynamic is to approach recruitment with your staff at the forefront of your mind. Most of the candidates you interview will probably be able to do the job. It’s a lot harder to find someone whose character meshes with those around them. Take the time to make sure they’ve got the right character fit for the role, the team, and the company; that their interests are aligned with the business culture.
Innovative tools like Catapult’s flexible workforce can help companies address this challenge. Employers can access candidates’ video profiles, past employer ratings and work experience details to help them choose the right person to fit their team.
Form a connection
Some people are motivated by a hug, others by a telling off. Okay, so neither extreme might be entirely appropriate, but you get the message. Everyone’s different. Take the time to understand each member of your team – their motivations, their aspirations, their challenges – and communicate on a level that resonates with them.
It takes more than monetary motivators to keep your staff happy these days. You need to be able to appeal to them as people, to provide those specific things that will actually have an impact on their lives – whether it’s flexibility, night shifts or childcare vouchers.
Find out the best way of appealing to each member of staff, particularly during the more difficult times, in order to get the best out of them. One way of gaining a better understanding of your workforce is neuro-linguistic programming (NLP), the practice of understanding how people organise their thinking, feeling, language and behaviour.
If you need more advice about keeping your staff motivated or you want to talk about finding the right people for your team, speak to one of our experts.